Welcome Players from Far and Near with Considerate Services

-Service guarantee work of Dalian Tennis Open Has Been Fully Implemented

       This year is the third year of Dalian Tennis Open. Its reception standards have been elevated to a higher level compared with those in previous years. As the open was drawing near, players, coaches, referees, WTA officials had started arriving in Dalian. One player participating in Dalian Tennis Open for the first time told the reporter that she was surprised at the reception work of this open, ‘I arrived in Dalian quite early in the morning. I was picked up as soon as I got off the plane. Traveling from the hotel to tennis courts is very convenient, which facilitates our trainings, competitions and rest. I will definitely have a good time here’.

       60 players from more than 20 countries and regions participated in this Open. No matter when they arrived in Dalian, there would be working staff picking them up in the airport and at the high-speed rail station. They would feel the thoughtful services provided by the Organizing Committee and the hotel from their hotel check-in. Phoenix Hotel Dalian-Media Center of Dalian Sports Center has been designated as the hotel of Dalian Tennis Open for 2 consecutive years, having received full recognition from players and officials. Though it has experience in accommodating domestic and foreign sports teams, arrangements for food, clothing, accommodation and means of traveling during the Open are different from those of team competitions since all participants of this open participate in as individuals. Therefore, the Organizing Committee and the hotel have done advanced preparations to put the reception work in place, thus enabling each player to train, compete and rest in a convenient and comfortable environment. It is learned that the hotel has been fully prepared in order to accommodate the participants of this Open. Based on the dietary habits of players of each region, the executive chef has carefully selected fresh seasonal food materials and customized food menus for the welcome dinner, buffets and tea breaks during the competition, which enables the participants to feel the considerate services of the hotel cook team; the hotel also provides rapid laundry service, i.e. to be returned within 24 hours, for each player, thus guaranteeing the player’s clothes could be timely cleaned and changed; moreover, the Organizing Committee provides Quanzai cars, the green and environment-protection new-energy electric vehicles-designated as the exclusive vehicles of the event, for players, with which it only takes 2 minutes from the hotel to the competition and training courts. The person in charge of Phoenix Hotel told us, ‘we are constantly improving our internationalized reception capability while cooperating with various sports competitions. The service standards comply with requirements of players participating in international competitions. During the process, we have gained experience and the players have received premium services’.

       The Organizing Committee has been providing considerate services in terms of food, clothing, accommodation and means of traveling for players, guaranteeing that each player puts all his/her heart into the game in a comfortable and convenient environment.